PRIVACY POLICY

Last updated: November 11, 2026

PawPod operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a carefully selected shopping experience (the "Services"). PawPod is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or that can reasonably be associated with you or another individual. Personal information does not include information that has been collected anonymously or has been de-identified so that it cannot identify you or reasonably be associated with you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.

• Financial Information: Including credit card numbers, debit card numbers, financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.

• Account Information: Including your username, password, security questions, preferences, and settings.

• Transaction Information: Including the products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with Us: Including information you provide in your communications with us, such as when you submit a customer support request.

• Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage Information: Including information about your interaction with the Services, such as how and when you access, use, or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically Through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

• From Our Service Providers: Including when we work with them to enable certain technologies and they collect or process personal information on our behalf.

• From Our Business Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, Customizing, and Improving the Services. We use your personal information to provide the Services to you, including to fulfill our contract with you, process your payments, ship your orders, remember your preferences and products of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to submit reviews, and recommend products related to your purchases, thereby creating a personalized shopping experience. This may also include using your personal information to better customize and improve the Services.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on the Services or other websites, including advertisements based on products you have previously purchased or added to your cart and other activities on the Services.

• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.

• Communicating with You. We use your personal information to provide customer support, respond to your questions promptly, provide effective services, and maintain our business relationship with you.

• Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, investigate or participate in legal discovery, potential or actual litigation, or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different vendors and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertising and marketing content based on your online activities across different vendors and websites. You can exercise your opt-out rights here.

• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when we instruct a third party to ship your products or when you use social media widgets or login integrations.

• With our affiliates or within our corporate group.

• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable Terms of Service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than your country of residence, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, as well as with other merchants and Shopify.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information for these purposes, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other Terms and Conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites.

Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without any limitation on its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that such information be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable laws) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

Furthermore, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request as permitted by applicable law.

• Right of Access / Right to Know. You may have the right to request access to the personal information we hold about you.

• Right to Deletion. You may have the right to request that we delete the personal information we maintain about you.

• Right to Correction. You may have the right to request that we correct inaccurate personal information we maintain about you.

• Right to Data Portability. In certain circumstances and subject to specific exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, as defined under applicable privacy laws, or to opt out of the processing of your personal information for purposes considered "targeted advertising." You can exercise your opt-out rights here.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you use to access the website.

If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/.

Other "Do Not Track" signals that may be sent from your web browser or device are not recognized by us, apart from the Global Privacy Control signal.

• Managing Communication Preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in the emails we send you.

Even if you opt out, we may continue to send you non-promotional emails, such as emails regarding your account or orders you have placed.

If You Live in the United Kingdom or the European Economic Area, subject to the exceptions and limitations provided by local laws, you may exercise the following additional rights in addition to those outlined above:

• Right to Object to Processing and Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing carried out based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact information provided below.

To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before processing your request, as permitted or required under applicable law.

Under applicable laws, you may appoint an authorized representative to submit a request on your behalf to exercise your rights.

Before accepting such a request from a representative, we will require proof that you have authorized them to act on your behalf, and we may also need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable laws.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision or submit your complaint to your local data protection authority by contacting us using the contact information provided below.

For the European Economic Area (EEA), you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, unless the transfer is made to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at:

pawpodstore@gmail.com

You can find our other contact information on our Contact Information Policy page.

For the purposes of applicable data protection laws, we are the data controller of your personal information.